Shipping Policy
At Lichtberatung Prigge, we are committed to delivering your orders quickly, safely, and reliably to customers in Germany and the European Union. Every order is carefully packed and shipped using trusted delivery partners to ensure a smooth and transparent shipping experience.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders placed after the daily cut-off time of 5:00 PM (CET) will be processed on the next business day.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Time & Delivery Estimates
Once processed, orders are shipped using standard or free shipping (as displayed at checkout).
Typical delivery timeframes are:
Transit Time: 3–7 business days
Total Delivery Time: 4–9 business days (processing + transit)
Delivery times may vary depending on location, courier delays, weather conditions, or high shipping volumes, which are beyond our control.
Shipping Location
We currently ship to:
Germany
Selected European Union countries (if available at checkout)
If a destination is not available, it will not appear as a shipping option during checkout.
Shipping Charges
Shipping costs are clearly displayed at checkout before order confirmation.
Free Shipping may be available on selected orders or promotions
No hidden fees are applied after checkout
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor your shipment directly with the carrier.
If you do not receive tracking information within 2 business days after placing your order, please contact us.
Delivery Issues or Delays
If your package is significantly delayed, lost, or marked as delivered but not received, please contact us as soon as possible so we can assist in locating your shipment with the carrier.
Damaged Packages
If your order arrives damaged, please follow these steps:
Take clear photos of the damaged item and the packaging
Contact our customer support team within 7 days of delivery
Send the photos and your order number to: infolichtberatung-prigge.de
Claims submitted without photographic evidence or after 7 days may not be eligible for a refund or replacement.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.
If your order has not yet been shipped and you need to update your address, contact us immediately.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Business Name: Lichtberatung Prigge
Website: https://lichtberatung-prigge.de/
VAT ID No: DE218269568
Phone: +49 163 8712747
Email: in@folichtberatung-prigge.de
Address: Friedrich-Vorwerk-Straße 15/2.Stockwerk, 21255 Tostedt